Consulting Services
Many small businesses have big ideas but struggle to find the time to bring them to life. That’s where we come in! Tell us what you need, and we’ll find a solution. Whether it’s writing new policies or training modules, reviewing your P&L to boost your bottom line, securing a Government Grant for expansion, or crafting an award-winning submission to showcase your business—we’re here to help you take the next step with confidence.
Business Consulting
If you’re looking to secure government funding, we specialise in writing strong grant submissions. We craft compelling applications that highlight your project’s impact, ensuring they meet funding criteria and increase your chances of approval.
Grants Submissions
Winning a tourism award can elevate your business, boost credibility, and attract more visitors. We specialise in developing award submissions that showcase what makes your business exceptional, helping you shine on both the State and National Tourism stage. See more information.
Tourism Award Submissions
We believe every guest interaction is part of your marketing strategy and brand. We can refine and re-write your PMS correspondence letters, email templates, website pages, and terms & conditions to ensure clear, professional, and engaging communication that aligns with your brand.
Customer Journey
We specialise in developing clear, effective policies and procedures tailored to your business needs. Whether you're streamlining operations, enhancing customer service, or ensuring compliance, we create structured guidelines that improve efficiency and consistency. Our approach includes understanding your unique challenges, drafting practical solutions, and implementing processes that staff can easily follow. With well-defined policies in place, your team can operate with confidence, delivering a seamless experience for both employees and clients.
Policies or training modules
We offer expert support in key business areas to help you streamline operations and boost profitability. From implementing structured sales processes—including phone training, quote letters, and follow-up systems—to setting up clear policies and procedures, we ensure your team operates efficiently and delivers a seamless customer experience.
Sales processes
We can help you make the most of your booking system to streamline operations and enhance the guest experience. With expertise in RMS and Newbook, we’ll assist in setting up automated emails, quoting systems, RMS Pay, promotions, and more—saving you time and making bookings seamless. Let’s unlock your system’s full potential!
System functionality
Regular P&L reviews are essential for improving your bottom line. We analyse your financials to identify new revenue streams, cost-saving opportunities, and operational improvements, helping you make data-driven decisions that enhance profitability.
Reviewing your P&L
Contact us
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